Our quality assurance processes are the building blocks to our success in delivering outstanding business and operational performance, technical expertise, product reliability and customer service.
Our commitment to quality and continual improvement pervades every aspect of our business.
We maintain robust business processes supported by our quality management system and continually strive to improve performance in everything we do. We hold the following Quality Assurance certifications:
The British Retail Consortium deals with all aspects of retail and it ensures that the product and service the customer receives is of the highest standard possible. One of the ways of ensuring this is through the auditing of businesses that wish to achieve the BRCGS standard. To attain this standard manufacturers have to meet exceptionally demanding criteria across every aspect of their business and many companies will not deal with suppliers unless they are accredited with the BRCGS certificate.
ISO 9001 is the internationally recognised standard for Quality Management Systems. The accreditation ensures that organisations have the quality systems in place to provide customer satisfaction, and continual improvement. Lots of companies offer products and services, but it is those companies that deliver the best products and services efficiently that succeed. Many companies will only work with suppliers that carry the ISO 9001 standard.
Having our business regularly assessed by demanding auditors against rigorous standards ensures that every aspect of our business is run to the highest standards achievable.
Regularly appraising and identifying process efficiencies allows us to reduce costs to our customers and provide them with a continually better service. Our philosophy is ‘Right First Time, Every Time and then work hard to do it better.’